About Z L G (Zerimar Lagnar Group)

Practical ISO training that turns requirements into audit-ready execution

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Our Values

Integrity Without Compromise

Ethical leadership, impartiality in audits & consulting

Regulatory Excellence

Compliance to standards, documentation control

Customer-Centric Partnership

Customer focus, meeting requirements

Data-driven Quality

Monitoring, measurement, analysis

Practical Innovation

Software/Quality Apps development & validation

Continuous Improvement Mindset

CAPA, continuous improvement

Technical Mastery

Competence, training effectiveness

Accountability and Results

Responsibility, process performance

Knowledge Transfer and Empowerment

Training, awareness, competency development

Global Perspective, Local Execution

Process approach, operational control

Quality Objectives (Measurable KPIs)

Customer Satisfaction

  • ≥ 95% customer satisfaction score
  • ≤ 2% customer complaints per project

On-Time Delivery

  • ≥ 98% on-time completion of training, audits, and deliverables

Training Effectiveness

  • ≥ 90% trainee pass rate
  • ≥ 85% post-training competency improvement (assessment-based)

QMS Compliance Performance

  • 100% of internal processes audited annually
  • ≤ 3 minor internal audit findings per year / external certification audits

Quality Apps Performance

  • ≥ 99% system uptime
  • ≤ 1% data error rate in Quality Apps

CAPA Effectiveness

  • ≥ 95% CAPAs closed on time
  • ≥ 90% CAPA effectiveness (no recurrence)

Continuous Improvement

  • Minimum 4 improvement projects per year
  • Demonstrated measurable impact (cost, efficiency, or compliance)

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